Rapid Support Increasing Value

Perhaps the most important element of enterprise software and on-demand services is technical support and services. Pacific technical support and services allow you to maximize the value of your enterprise timesheet software and services investment to your organization. First, by helping you to cost effectively manage your timesheet solutions. Second, by utilizing the latest updates and feature enhancements that will allow you to improve your best practices in enterprise timesheet management. Pacific offers several channels of support: an online support portal that provides real time access to cases, updates, and other key information critical to your application management. Through this portal and using our toll free services you will be able to access expert-level customer support, advanced web-based tools, and the Pacific customer knowledgebase.

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Support Packages and Features

Platinum Support is our most comprehensive support package. Whether for software or services, Platinum Support offers rapid administration assistance, configuration and troubleshooting real time. Inquire with a sales representative today about the cost savings from Platinum Support. In addition to the advantages of Platinum Support, you will gain the following administration services: ongoing application maintenance, post-implementation application reconfiguration, new feature design, and advanced application optimization.

Contact your Account Manager for about custom integration support.