My Support Customer Portal

You can log into our Customer Portal directly to log a new service request, or check the status on old service requests. You can also search for solutions to your questions or issues. This requires an assigned customer login. If you do not have a customer login you can using our Public Knowledgebase which does not require a login and password. You can also Log a Service Request, Question or Case without a customer login.


Learning Center

Learn more about the Learning Center where you will find our Learning Center Blog, online trainings and webinars.


Release Notes

Learn more about Pacific Timesheet's Latest Features with detailed notes on updates, enhancements and altogether new features.

Support Packages and Features

Platinum Support provides the lowest total cost of ownership for your Pacific Timesheet solutions. In addition to rapid support, your product requests and enhancements receive the highest priority, and reconfigurations for new features and upgrades are included.

Basic Support Services

√    No Case Limit
√    Online Customer Portal   
√    Live Phone Support   
√    Priority Phone Queue   
√    Toll-Free Access   
√    Assigned Representative   
√    Health Check

Platinum Support Services

√    Case Limit
√    Online Customer Portal   
√    Live Phone Support   
√    Priority Phone Queue   
√    Toll-Free Access   
√    Assigned Representative   
√    Health Check