Our Commitment to Innovation

It's no accident that Pacific Timesheet leads the industry in innovation

At Pacific Timesheet, Innovation drives all aspects of our business: research and development, engineering, customer relationship management and service, training and education. Our employees are hired on the basis of not their capacity for providing outstanding work but continuous improvement of our business processes and customer service delivery. As such, we reward innovative thinking, forward-looking solutions to customer problems, and put a premium on challenging our employees to challenge ourselves to always do better. It's no accident that Pacific Timesheet leads the industry in innovation.


Pacific Timesheet's Five Principles of Innovation

1. Innovation Starts with Identifying and Defining the Right Problems. Solutions in search of problems waste time. Problems in search of solutions lead to innovation. The first step to focusing on the right problems and spending time on the right innovative solutions is to clearly define things. What are our customers really saying? Are we speaking their language? Only by prioritizing the most important problems will be we spend time and resources where they're needed most.
2. The best applications are not always technologically based. We need a clear cogent sound process that not only gathers requirements, but recognizes patterns and trends in requirements and the customer business needs behind them. By staying focused on business needs we often can apply a variety of solutions (not always technologically based). A modification to an manual operational process in combination with process automation can sometimes lead to a bigger payoff than a technological solution alone.
3. Innovation must be useful not just interesting. Innovative ideas can't just sound interesting, they have to work. In fact, without useful applications, innovation just plops itself down on the table and sits there. Half of our job as innovators is to make our customers see the usefulness of what we come up with.
4. Differing perspectives are the lattice of innovation. We encourage employees within Pacific Timesheet to cross-fertilize, to work across groups, departments and disciplines. Because our applications cut across all aspects of the enterprise, we encourage our customers to use interdisciplinary stakeholder teams on our projects. Only be putting new approaches through the crucible of multiple points of view will the truest and best solution emerge.
5. There is nothing new under the sun -- and that's a good thing. Everything new has a basis in something old. There are very few truly new to-the-world products, ideas or applications. Then why do technological applications seem so scary? In the world of patents there is prior art. In the world of technology we should always remember there is a prior process that use to get the job done, maybe not as fast, or as well, or as cheaply. Understanding the complicated crosswalk between old and new is to understand everything that matters in innovation.