PACIFIC TIMESHEET END USER LICENSE AGREEMENT
By using the Pacific Timesheet Service as a paid service or trial described in Section 2 of this End User License Agreement (“Agreement”), you agree to the following:
WHEREAS, Pacific Timesheet assists its customers by providing them with application services and associated information processing services accessible via the Internet identified in Schedule A.
NOW, THEREFORE, Customer and Pacific Timesheet, hereby agree as follows:
1) Definitions
2) Services.
3) Processing.
Pacific Timesheet will process work in a timely manner according to the requirements specified in Schedule A, amended from time to time. Pacific Timesheet acknowledges that prompt performance of Services is essential to meeting the Customer’s internal operating requirements, but Pacific Timesheet shall not be responsible for delays attributable to causes beyond its reasonable control. Pacific Timesheet may make changes from time to time in its standards and procedures for processing data, but no material changes will be made without providing Customer at least 60 days’ notice and a reasonable opportunity for Customer to adapt its operations to such change.
THE FOREGOING IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. IN NO EVENT SHALL PACIFIC TIMESHEET BE LIABLE FOR INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, EVEN IF PACIFIC TIMESHEET HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH POTENTIAL CLAIM, LOSS, OR DAMAGE. IN NO EVENT WILL THE AGGREGATE DAMAGES ARISING UNDER THIS AGREEMENT EXCEED THE TOTAL AMOUNT PAID BY CUSTOMER TO PACIFIC TIMESHEET DURING THE PRECEDING THIRTY (30) DAY PERIOD.
4) Fees.
Customer agrees to pay the fees set forth in Schedule B, Pricing. Payments shall be made to Pacific Timesheet within thirty (30) days after Pacific Timesheet submits its invoices, which shall show the calculations for the payment due. If Customer fails to pay any amounts when due, Pacific Timesheet may, at its option and in addition to any other remedies it may have, terminate this Agreement upon fifteen (15) days written notice and shall be entitled to the Early Termination Fee described herein; provided, however such termination shall not be effective if such failure is cured within the fifteen (15) day notice period. Pacific Timesheet shall not increase the fees for the services during the initial term of this Agreement. Pacific Timesheet may increase the fees during each extension period or renewal term by notifying Customer at least sixty days (60) prior to the end of the then-current term of the Agreement.
5) Delivery and Integrity of Data.
6) Support.
7) No Warranty.
CUSTOMER UNDERSTANDS AND AGREES THAT THE TIME, WORK, ASSET AND LOG TRACKING SERVICES PROVIDED IN CONNECTION WITH THIS AGREEMENT ARE DELIVERED TO CUSTOMER "AS IS", WITH NO WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ARISING OR IMPLIED FROM USAGE OF TRADE OR COURSE OF DEALINGS AND NONINFRINGEMENT.
8) Limitation of Liability.
IN NO EVENT SHALL EITHER PARTY BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO, LOST PROFITS OR LOST DATA, HOWEVER ARISING, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR FOR ANY SIMILAR CLAIM BY ANY OTHER PARTY. EACH PARTY'S TOTAL CUMULATIVE LIABILITY TO THE OTHER PARTY UNDER THIS AGREEMENT WILL BE LIMITED TO THE AGGREGATE AMOUNT ACTUALLY PAID BY CUSTOMER TO PACIFIC TIMESHEET UNDER THIS AGREEMENT. THE PARTIES AGREE TO THE ALLOCATION OF LIABILITY RISK, WHICH IS SET FORTH IN THIS SECTION.
9) Confidential Treatment of Information.
10) Term and Termination.
Hereafter, this period shall be known as the “Agreement Term.” By marking a check and initialing one Agreement Term below, the Customer selects their desired Agreement Term:
□________ Monthly agreement period that renews every month from the date of this Agreement
□________ One-year agreement period that renews every 12 months from the date of this Agreement
□________ Two-year agreement period that renews every 24 months from the date of this Agreement
□________ Three-year agreement period that renews every 36 months from the date of this Agreement
Thereafter, this Agreement Term shall renew automatically at the end of the Agreement Term. Customer can terminate the Monthly agreement by providing such notice in writing thirty (30) days prior to any renewal date (the end of the monthly term). Customer can terminate this the One-year Agreement, Two-year Agreement or Three-year Agreement by providing such notice in writing sixty (60) days prior to any renewal date (the end of any Agreement Term).
11) Miscellaneous.
Pacific Timesheet
5348 Vegas Drive
Las Vegas, NV 89108
11.1 This Agreement, including Schedules A, B, C, D, E, F and G, constitutes the entire understanding and agreement of the parties hereto with respect to the subject matter hereof and supersede all prior agreements or understandings, written or oral, between the parties hereto with respect to the subject matter hereof.
11.2 If any provision of this Agreement is declared by a court of competent jurisdiction to be invalid, void, or unenforceable, such provision will be enforced to the maximum extent possible and the remaining provisions of this Agreement will continue in full force and effect to the maximum extent permissible without being impaired or invalidated in any way.
11.3 If any claim or controversy arises between the parties hereto relating to this Agreement, or the breach of this Agreement and any action is taken by one party hereto against the other party hereto, the substantially prevailing party in such action will be entitled to recover from the other the costs and expenses, including reasonable fees of attorneys, accountants and other professionals, incurred in taking or defending such action of such prevailing party.
11.4 Each party warrants that it has full power to enter into and perform this Agreement, and the person signing this Agreement on each party's behalf has been duly authorized and empowered to enter into this Agreement.
11.5 The relationship of the parties hereto is one of contract only, and in no event shall the parties be construed as partners, joint ventures, agents or principals of each other.
11.6 This Agreement may be executed simultaneously in two or more counterparts, each of which will be considered an original, but all of which together will constitute one and the same instrument.
11.7 The headings used in this Agreement are for convenience only and shall not be considered part of the Agreement.
IN WITNESS THEREOF, the parties have executed and sealed this Agreement as of the Effective Date.
PACIFIC TIMESHEET CUSTOMER
Pacific Timesheet Authorized Representative Customer name and title
____________________________________ ____________________________________
Printed name and date Printed name and date
Schedule A: Services Provided
Key features available with this service:
1) Integration Services (check one or more as appropriate):
Check |
System |
Name of System |
No. integrations |
Description of integration |
|
Payroll |
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Accounting |
|
|
|
|
Human Resources |
|
|
|
|
ERP |
|
|
|
|
SSO/IAM |
|
|
|
|
Other |
|
|
|
|
Other |
|
|
|
|
Other |
|
|
|
Associated Fees: See final quote.
Expenses: See final quote.
Enhancements: See final quote.
Professional Services: If applicable, see estimates in Statement of Work (SOW) appendix.
Training: See final quote.
Implementation: See final quote.
Schedule B: Pricing
1) Initial Implementation and Training Fees.
An implementation fee covers listed in the quote are the costs for the initial configuration and setup of the Customer’s application. Payment of these fees are due and payable upon execution of this Agreement. Pacific Timesheet staff travel expenses incurred during the delivery of implementation and training services, training materials development are not included in the implementation fee and are detailed in the final quote. Fees enhancement developments are specified separately in the final quote. (See final quote)
2) Integration Fees.
Integration fees are referenced in the final quote. (See final quote)
3) Activation Fees.
An Activation Fee might be due to activate the Customer’s account. (Waived)
4) Service Fees.
In addition to the Initial Implementation Fee, cloud service fees will be charged:
Service Fees shall be paid to Pacific Timesheet in connection with the services described in the final quote. These fees include application hosting, technical support, customer relationship management, all network and data processing services including backups and disaster recovery.
5) Mail Server Fee.
In addition to the Initial Implementation Fee, Activation Fee, and Monthly Service Fee, a Mail Server Fee might be charged for the provision of email notification and reminder services. (Waived)
6) Reconnect Fee.
A reconnect fee covers the costs for reconnecting the Cloud service for non-payment.
7) Late Payment Fee.
A late payment will be charged for any payments received more than 30 days past the invoice date. Late payment fees are detailed in the invoice.
8) Reconfiguration Fee.
A reconfiguration fee will be charged if the customer’s Cloud system requires major reconfiguration services after the initial setup and configuration, subject to mutual agreement between Pacific Timesheet and the Client.
Schedule C: Support Levels
Support
Telephone support, E-mail support, Customer Help Center, Customer Community and where needed, live online meeting support, will be provided to two (2) employees: 1) the Customer Primary Application Administrator and 2) the Customer Secondary Application Administrator, who are designated by the Customer below. Such standard support will be provided during the hours of 6 a.m. to 6 p.m. prevailing Pacific Time Monday through Friday, excluding Pacific Timesheet holidays ("Business Hours"). After hours customer email, phone and case logging are monitored and will be handled within compliance with the terms of Pacific Timesheet’s service level agreement incident level response times.
Customer Application Admin 1: _______________________________________
Customer Application Admin 2: _______________________________________
Each named Customer Application Administrator will be certified through required Admin Training on the Software. When a new Customer Application Admin is named, it is mandatory that he/she attends meets with the assigned Pacific Timesheet Customer Relationship Manager to review the Customer system setup and receive admin training with 30 days of assuming their duties as a Primary Application Admin.
Schedule D: Service Level Agreement
Case Resolution and Response Times
Cloud Service Availability Commitment
Cloud Service Availability Commitment Scope:
Pacific Timesheet's Cloud Service Availability Commitment is to limit Customer's unscheduled system unavailability to less than one consecutive hour in any calendar month. We commit to a 99.987% uptime guarantee for our online cloud services delivery.
Scheduled Maintenance Scope:
Scheduled Maintenance shall mean both any maintenance in the Pacific Timesheet data center at which Customer's system is located (a) of which Customer is notified 48 hours in advance, and (b) that is optionally performed during a standard maintenance window between 11 pm and 12 am daily Pacific Time and every Sunday 5 am to 8 am Pacific Time at the data center at which Customer's Server is located and (c) that is performed during a nonstandard maintenance window at a time communicated and agreed to by Customer's designated point of contact. Notice of Scheduled Maintenance will be provided to Customer's designated point of contact by telephone or email.
Service Availability Commitment Process:
If Customer opens a trouble ticket with Pacific Timesheet Customer Support within 5 days of Customer's failure to access Customer's Cloud Service (“System”) and Pacific Timesheet determines in its reasonable commercial judgment that the Cloud Service was unavailable due to a system outage caused solely by the items of the service managed exclusively by Pacific Timesheet and its data centers, that outage will be used to calculate service unavailability for the remedies provided below. A system shall be deemed to be unavailable if the system is not responding to HTTPS requests issued by Pacific Timesheet's monitoring systems. Pacific Timesheet's records and data shall be the basis for all service availability calculations and determinations. Scheduled maintenance shall not be deemed to be system unavailability. Unavailability of Customer's system due to acts of Customer or its agents, network unavailability outside of the Pacific Timesheet Network or events of force majeure shall not be deemed system unavailability for the purpose of this Commitment.
Service Availability Commitment Remedy:
If Pacific Timesheet determines in its reasonable commercial judgment that Customer's system was unavailable for one or more (but fewer than four) consecutive hours during a calendar month, Pacific Timesheet, upon Customer's request, will credit Customer's account for such month the pro-rated charges for one day's service for that system. Or if Pacific Timesheet so determines that the System was unavailable for four (4) or more consecutive hours during any calendar month, Pacific Timesheet, upon Customer's request, will credit Customer's account for such month for the pro-rated charges for one week's service for that System. Credits will not apply to data transfer charges or to charges for services other than the Monthly Fees for the System for which this Commitment was not met. Customers with multiple systems will not receive credits for unaffected systems. Customer's account shall not be credited more than once per month under this Service Availability Commitment.
UNITED STATES OF AMERICA: General (Section 11.2): The following is added to this section:
U.S. Government Users Restricted Rights - Use, duplication or disclosure restricted by the GSA ADP Schedule Contract with the PACIFIC TIMESHEET Corporation.
Governing Law, Jurisdiction, and Arbitration (Section 6): The phrase "the laws of the country in which You acquired the Program license" in the Governing Law subsection is replaced by the following:
the laws of the State of Nevada, United States of America
Within the first quarter of using Pacific Timesheet, Client can elect, but is not required, to provide customer reviews of Pacific Timesheet, or to participate in a case study questionnaire on how it is using Pacific Timesheet.
See Implementation Statement of Work beginning on next page.Pacific Timesheet agrees to exercise reasonable care and attention, that is in keeping with the industry’s standards of care, in processing Customer’s data, but complete accuracy cannot be guaranteed. Customer acknowledges that some human and machine errors, omissions, delays, and losses, including inadvertent loss of data or damage to media are inherent in data processing. Pacific Timesheet will correct, at no charge, any error arising from a malfunction of its equipment or a failure of its Services, or solely from the negligence of its operators. EXCEPT AS PROVIDED IN THE PRECEDING SENTENCE, PACIFIC TIMESHEET SHALL NOT BE LIABLE FOR ANY SUCH ERRORS, OMISSIONS, DELAYS, OR LOSSES EXCEPT THOSE CAUSED BY ITS GROSS NEGLIGENCE OR WILLFUL MISCONDUCT.
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